ServiceNow is a cloud-based platform that includes IT Service Management (ITSM) capabilities for help desk and support operations. It provides incident, problem, and change management, a configurable service catalog, and a self-service portal with knowledge base and virtual agent options. Workflows can be automated across IT and other departments such as HR and facilities using the same underlying platform. It is generally suited to mid-size and large organizations with dedicated IT service teams that need to manage complex ticketing processes and integrate service management across multiple business functions.
- Incident & change management
- Self-service portal
- Workflow automation
Where ServiceNow ranks on SaaS Picks
ServiceNow appears in one ranking on SaaS Picks.
| Rank | Ranking | Link |
|---|---|---|
| 4/6 | Best Help Desk SoftwareHelp Desk | See entry → |
Alternatives to ServiceNow
Products SaaS Picks ranks in the same categories.
ServiceNow FAQ
- What is ServiceNow?
- ServiceNow is a cloud-based platform that includes IT Service Management (ITSM) capabilities for help desk and support operations. It provides incident, problem, and change management, a configurable service catalog, and a self-service portal with knowledge base and virtual agent options. Workflows can be automated across IT and other departments such as HR and facilities using the same underlying platform. It is generally suited to mid-size and large organizations with dedicated IT service teams that need to manage complex ticketing processes and integrate service management across multiple business functions.
- Where does ServiceNow rank on SaaS Picks?
- ServiceNow is ranked #4 of 6 in Help Desk.
- Who is ServiceNow for?
- It is aimed at mid-size to large it service teams. Listed capabilities: Incident & change management, Self-service portal, Workflow automation.
- What are the alternatives to ServiceNow?
- SaaS Picks ranks Gorgias, LiveAgent, TeamSupport, Intercom, Zoho Projects in the same categories as ServiceNow.
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