LiveAgent
liveagent.com
Best for Small to mid-sized e-commerce support teamsFree trial
LiveAgent is a help desk platform that consolidates email, live chat, social media, and phone support into a single shared inbox. It offers ticketing with automation rules, a customer portal for self-service, and a built-in call center feature for handling phone inquiries. Reporting tools provide visibility into agent performance and response times. The platform includes integrations with various CRM, e-commerce, and third-party software. LiveAgent is generally suited to small and mid-sized businesses, particularly e-commerce companies, that need to manage multiple support channels from one interface.
- Unified multichannel inbox
- Built-in call center
- Automated ticket routing
Where LiveAgent ranks on SaaS Picks
LiveAgent appears in one ranking on SaaS Picks.
| Rank | Ranking | Link |
|---|---|---|
| 2/6 | Best Help Desk SoftwareHelp Desk | See entry → |
Alternatives to LiveAgent
Products SaaS Picks ranks in the same categories.
LiveAgent FAQ
- What is LiveAgent?
- LiveAgent is a help desk platform that consolidates email, live chat, social media, and phone support into a single shared inbox. It offers ticketing with automation rules, a customer portal for self-service, and a built-in call center feature for handling phone inquiries. Reporting tools provide visibility into agent performance and response times. The platform includes integrations with various CRM, e-commerce, and third-party software. LiveAgent is generally suited to small and mid-sized businesses, particularly e-commerce companies, that need to manage multiple support channels from one interface.
- Where does LiveAgent rank on SaaS Picks?
- LiveAgent is ranked #2 of 6 in Help Desk.
- Who is LiveAgent for?
- It is aimed at small to mid-sized e-commerce support teams. Listed capabilities: Unified multichannel inbox, Built-in call center, Automated ticket routing. Free trial.
- What are the alternatives to LiveAgent?
- SaaS Picks ranks Gorgias, TeamSupport, ServiceNow, Intercom, Zoho Projects in the same categories as LiveAgent.
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